| Do you supply custom made Curtains |
| Yes, Our main business is the make up supply and fitting of Bespoke Curtains. |
| How do I make a purchase? |
| Making a purchase could not be easier. Just browse our Online Shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, and have filled in your addsess and delivery address click on "Submit Order” where you will be directed to our secure online payment service provider Protx. |
| Do you take credit cards? |
| Yes we accept credit card payment. We accept Visa, Mastercard, American Express, Solo and Maestro. You may send your credit card information via phone, fax, mail or over the Internet. We use Protx for all of our secure transactions, our payment service provider. |
| Who Is Sagepay ? |
| Sagepay provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. Sagepay have become the largest independent Payment Service Provider in the UK.
Sagepay is a division of Sage (UK) Limited. |
| When is payment taken from my card? |
| Payment is taken at the time of placing an order, as a matter of course; consequently, you may see a delay between payment being taken and the arrival of your goods. |
| By what method will my purchases be sent? |
| Goods are shipped by our carriers either Fed Ex or UPS. |
| What happens if my order arrives damaged? |
| Should any parcels be damaged in transit, these must be signed for with the courier as damaged. We cannot make any compensations for goods that are signed for as having been received in good condition when damage has occurred in transit. If the goods themselves are found to be damaged or faulty in any way, you must report this to us within seven days of receipt of the goods. After this time, Curtain Up ltd. is unable to accept responsibility in any way. |
| What do I do if I want to return my purchase? |
| Customers have the right to return unopened goods within 7 days from date of receipt if not satisfied and will only be liable for their own carriage costs. Any goods to be returned must be authorised by Curtain Up ltd. before being sent. The quantities of fabrics able to be returned is A MINIMUM of 5 metres and wallpapers a MINIMUM of 5 rolls from the same batch or dye number. The option of returning goods do not apply to Made-to-Measure items or special orders, unless faulty.
Should any fabrics be cut or any processes be added to fabrics, then unfortunately we cannot accept return of such goods. When returning goods, please ensure that they are packed sufficiently because we cannot accept goods that are damaged during their return. Damages due to insufficient packing will need to be claimed by you, from the company used to send the goods back to us. Please note that refunds will be for goods only and will not include any carriage costs paid to us. Please allow up to 30 days for any refunds to be made.
If any goods are ordered in error by the customer this will be subject to a 25% handling fee and postage costs of £40.00 in UK mainland if collected by courier and £75.00 if collected by courier from Scottish Highlands. |
| What do I do if part of my order is missing? |
| Any deliveries which contain shortages or faulty items MUST be reported to Curtain Up ltd. within seven days or no liability can be taken. |
| How soon will I receive my purchases? |
| We aim to send your order to you within 5 business days; however, this cannot be guaranteed, so if you require your order by a specific date, we strongly suggest that you contact us by telephone to find out if that is possible before placing your order. Please also be aware that delivery times may be significantly interrupted at public holiday times such as Christmas and New Year. |
| Can I book my seamstress/decorator in advance whilst I am waiting for my purchases to arrive? |
| We would strongly advise that you do not book decorators, curtain makers or upholsterers until you have actually received your order of fabric or wallpaper. We will not accept responsibility for any cancelled decorator's fees due to your delivery being delayed in any way. |
| What happens if I am out when delivery is attempted? |
| If our couriers attempt to deliver an order and the customer is not home to take delivery, the couriers will leave a card detailing how to rearrange delivery. If not contact is made, then the couriers will attempt a second delivery. If this fails and the recipient has still not contacted the couriers to rearrange delivery, the parcel will be returned to us and a further delivery charge will be made to resend the item. |
| What happens if the item I have ordered is out of stock? |
| If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. |
| Can I order samples of fabric or wallpaper? |
| Yes. Just email or telephone us with your full postal address and as much information as possible about which samples you would like and we will arrange to have them sent out to you free of charge. Delivery of samples may take up to ten working days. |
| What is your privacy policy? |
| Curtain Up ltd. do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. |
