Terms and Conditions of Sale
The following terms and conditions apply to all transactions through this site - using our services confirms your acceptance of these terms.
IMPORTANT: Before Cutting Fabric or opening rolls of wallpaper.
All orders are accepted, dispatched and invoiced on the understanding that when received, the fabric will be carefully inspected prior to cutting. Whilst every effort is made to control and inspect each order to ensure you receive the goods in the best possible condition, errors can be made, damage and creases can occur in transit. Once the fabric is cut, we are not able to accept returns or any liability whatsoever.
Limit of Liability
All goods are supplied on the condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods.
Restocking Fee
Where a mistake has been made by the customer in giving the wrong information there may be a restocking fee that is incurred by the customer. This fee is charged by the supplier and not by us. This fee could be has much has 75% of the full cost of the order.
Purchasing
We advise clients to obtain a sample of their chosen fabric, wallpaper or trimming , to ensure that you are happy with this item before ordering - see later for returns policy. Shades can sometimes vary slightly between samples and batches - if the colour match is critical, please ask us to order you a 'stock cutting' of the current batch when placing your order.
All prices include VAT at the standard UK rate of 17.5%.
The price you are quoted will be valid for 14 days. If you order the quote after this period has elapsed, the most recent price for the fabric will be used when calculating the order total.
All goods are subject to availability, and full refunds will be given immediately if for any reason your order cannot be fulfilled by the supplier(s) concerned within the required time scales. We cannot be responsible for delays beyond our control.
Fabrics to be used for Upholstery need to comply with the Furniture and Furnishing Fire Safety regulations which came into force in 1988. If they do not meet regulations, your upholsterer may be able to use an Interlinear or Barrier cloth - please check with your upholsterer before ordering.
Shipping
All parcels are sent signed for delivery, so please assure somebody is present at address. We can leave instructions for the courier to leave your parcels, but this it as your own risk. If your parcel has to come back due to nobody present at address then a further delivery charge must be paid before the parcel can be re-sent.
We would normally expect your order to be dispatched to you within 5 to 10 working days. If you are working to a deadline, please let us know when placing your order.
Some suppliers hold their main stock outside of the UK and so some orders may on occasion take slightly longer than this.
Should we find that your order is likely to be delayed, or the item is temporarily out of stock, we will contact you as soon as possible.
These delivery time scales are approximate, and we cannot be held responsible if delivery takes longer than expected.
Please note: Orders can only be sent to a single address. If you require that part of your order be sent to a different address, please order those items separately.
IMPORTANT - Please check all packaging for damage upon delivery. Damaged parcels must be signed for as damaged. Any damage that has ocurred in transit that has been signed for as 'received in good condition' cannot be compensated.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All orders sent outside the European Union are VAT free. The receiver will be responsible for all the customs and import duties.
Wallpaper Orders
We advise that you do not book decorators until your wallpaper has been delivered, we are not responsible for any cancelled decorator fees.
We would normally expect your order to be dispatched to you within 5 to 10 working days. If you are working to a deadline, please let us know when placing your order.
Privacy Policy
The personal data you provide such as your email address and delivery address will be used by us to provide order confirmation and to complete your order. No information provided is forwarded to any other marketing company.
Returns policy
Please contact us within 7 days of receipt of your order should you have any query.
Whilst every effort s made to ensure that you receive the required goods in the best possible condition, please inspect your good carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge.
Please note that no refunds can be given once goods have been cut, treated or altered in any way.
Should you realise that you have ordered the wrong product and wish to return goods that are not faulty, this may be possible - please contact us to discuss this. Goods can only be returned to us after agreement has been confirmed in writing.
Any goods returned must be in a saleable condition and in the original packaging.
Returns are not usually possible if under 5 metres or 5 rolls of wallpaper
Suppliers do impose restocking fees or handling charges - typically 25% of the order value, although this could be as much as 75%, and so a full refund would not be possible. All costs relating to postage for returns are the buyer's responsibility.
Our right to refuse your order
We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:
We have insufficient stock to deliver the goods you have ordered:
We do not deliver to your area; or
One or more of the goods you ordered was listed at an if incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Cancellation Policy
Customers wishing to cancel an order will be subject to an administration charge of £10.00. However should a subsequent order be placed, then the administration charge will be refunded.
You may cancel your contract with us for the goods your order at any time up to the end of the seventh working day from the day after the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us in writing or e-mail to admin@curtain-up.ltd.uk
If you have received the goods before you cancel your contract then you must send the goods back to our contract address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
This does not affect your statutory rights.
