Contacting Us
If you need to reach us please email or call on 01904 627239 or write to us at 122, Micklegate, York, YO1 6JX, United Kingdom
Returns Policy
Goods to be returned should be organised within 14 days of receipt, and must be authorised prior return.
For returns on items which are not faulty, carriage costs will not be refunded.
The charge for a collection by courier is £20 within the UK mainland
Please note that the minimum quantities accepted for return is 5 rolls of wallpaper from the same batch number or 5 metres of fabric. Surplus orders or goods ordered in error by the customer will be subject to a 20% handling fee plus any carriage costs.
Faulty goods or goods sent in error will be credited in full.
We regret we cannot accept returns for fabrics that have been cut or used, or where secondary processes have been applied.
We do not accept the return of earrings (for hygene reasons)
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened with any seals intact and we will issue a full refund for the cost of the item excluding any additional delivery charge paid. We can only accept the return of opened items if they are faulty. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue credits for items that we do not receive.
We are unable to exchange items that are not damaged, defective or incorrect.
In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.
Our returns policy does not affect your statutory rights.
Cancellation Policy
Customers wishing to cancel an order will be subject to an administration charge of £10.00. However should a subsequent order be placed, then the administration charge will be refunded.
You may cancel your contract with us for the goods your order at any time up to the end of the seventh working day from the day after the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
If you have received the goods before you cancel your contract then you must send the goods back to our contract address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, then (except where you are dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977) we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. If you do not receive goods ordered by you within 30 days of the date on which you ordered them. Then (except where you are dealing as a consumer) we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition then at your option we will either: make good any shortage or non-deliver;
Replace or repair any goods that are damaged or defective; or
Refund to you the amount paid by you for the goods in question in whatever way we choose and (except where you are dealing as a consumer) we shall have no further liability to you. Save as precluded by law and except were you are dealing as a consumer, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clause above.
