0800 987 5258

Free Matching Lampshade
Worth £50

With Every
Made To Measure Curtain Order




Computer monitors vary greatly in colour and shade and are not an exact representation of the product.

Lines Open
10.00am - 5.00pm Mon - Fri
10.00am - 2.00pm Saturday


Telephone Orders
Freephone 0800 987 5258

Please be aware that we do not carry stock of any fabrics or wallpapers but order direct from the relevant supplier.

Curtain Up Ltd
122, Micklegate
Freephone 0800 987 5258
Tel: 01904 627239
Fax: 01904 627239
Company Reg No. 5551620
VAT Reg No. 866032916
Shop opening times
10.00am - 5.00pm
10.00am - 2.00pm

Members of
Federation Of Small Businesses

- Terms And Conditions


Terms and Conditions of Sale

The following terms and conditions apply to all orders which are processed with Curtain Up Ltd either by telephone or online and form part of the contract between us. Payment of goods must be received before dispatch. All orders must be paid for in GB Pounds Sterling by Credit Card or Debit Card.
We do not accept Cheque's or Postal Orders, Cash, Bank Transfers or payment by Email.
IMPORTANT: Before Cutting Fabric or opening rolls of wallpaper.
All orders are accepted, dispatched and invoiced on the understanding that when received, the fabric will be carefully inspected prior to cutting. Whilst every effort is made to control and inspect each order to ensure you receive the goods in the best possible condition, errors can be made, damage and creases can occur in transit. Once the fabric is cut, we are not able to accept returns or any liability whatsoever.
Limit of Liability
All goods are supplied on the condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods.
Restocking Fee
Where a mistake has been made by the customer in giving the wrong information there may be a restocking fee that is incurred by the customer. This fee is charged by the supplier and not by us. This fee could be has much has 75% of the full cost of the order.  
We advise clients to obtain a sample of their chosen fabric, wallpaper or trimming , to ensure that you are happy with this item before ordering - see later for returns policy. Shades can sometimes vary slightly between samples and batches - if the colour match is critical, please ask us to order you a 'stock cutting' of the current batch when placing your order.
All prices include VAT at the standard UK rate of 20%.
The price you are quoted will be valid for 14 days. If you order the quote after this period has elapsed, the most recent price for the fabric will be used when calculating the order total.
All goods are subject to availability, and full refunds will be given immediately if for any reason your order cannot be fulfilled by the supplier(s) concerned within the required time scales. We cannot be responsible for delays beyond our control.
Fabrics to be used for Upholstery need to comply with the Furniture and Furnishing Fire Safety regulations which came into force in 1988. If they do not meet regulations, your upholsterer may be able to use an Interlinear or Barrier cloth - please check with your upholsterer before ordering.
All parcels are sent signed for delivery, so please assure somebody is present at address. We can leave instructions for the courier to leave your parcels, but this it as your own risk. If your parcel has to come back due to nobody present at address then a further delivery charge must be paid before the parcel can be re-sent.
We would normally expect your order to be dispatched to you within 5 to 10 working days. If you are working to a deadline, please let us know when placing your order.
Some suppliers hold their main stock outside of the UK and so some orders may on occasion take slightly longer than this.
Should we find that your order is likely to be delayed, or the item is temporarily out of stock, we will contact you as soon as possible.
These delivery time scales are approximate, and we cannot be held responsible if delivery takes longer than expected.
Please note: Orders can only be sent to a single address. If you require that part of your order be sent to a different address, please order those items separately.
IMPORTANT - Please check all packaging for damage upon delivery. Damaged parcels must be signed for as damaged. Any damage that has occurred in transit that has been signed for as 'received in good condition' cannot be compensated.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All orders sent outside the European Union are VAT free. The receiver will be responsible for all the customs and import duties.
Wallpaper Orders
We advise that you do not book decorators until your wallpaper has been delivered, we are not responsible for any cancelled decorator fees.
We would normally expect your order to be dispatched to you within 5 to 10 working days. If you are working to a deadline, please let us know when placing your order.
Privacy Policy
The personal data you provide such as your email address and delivery address will be used by us to provide order confirmation and to complete your order. No information provided is forwarded to any other marketing company.
Returns policy
Please contact us within 7 days of receipt of your order should you have any query.
Whilst every effort s made to ensure that you receive the required goods in the best possible condition, please inspect your good carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge.
Please note that no refunds can be given once goods have been cut, treated or altered in any way.
Should you realize that you have ordered the wrong product and wish to return goods that are not faulty, this may be possible - please contact us to discuss this. Goods can only be returned to us after agreement has been confirmed in writing.
Any goods returned must be in a salable condition and in the original packaging.
Returns are not usually possible if under 5 metres of fabric or 5 rolls of wallpaper.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
If you change your mind about the product when you receive it, you have 7 working days after delivery to inform us that you would like to return the item for a refund.
It is your responsibility to ensure that returned goods reach us in good condition.
We suggest that you take out carrier insurance on any items you send back to us.
An admin fee of 25% of order total will be charged for all returns.
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Exceptions to our returns policy
No refund or exchange will be available for fabric orders cut to length as these are classed as bespoke and are exempt from the Distance Selling Regulations.  It is recommended that you ask for a sample before ordering cut lengths of fabric.
Made to Measure Cancellations
As all items are made to order. All made to measure curtains and roman blinds are subject to our terms and conditions of sale, once payment is taken we deem this to be confirmation of order and will proceed with ordering of fabrics etc. a copy of the order will be sent via Royal Mail to be used as a cross reference that all details are correct. Cancellation is not possible once we have received your fabric as this is classed as bespoke and is therefore exempt from the Distance Selling Regulations.
Made to Measure Returns
Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0800 987 5258. If the products are is considered faulty by us we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £30.00 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.
Our right to refuse your order
We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:
We have insufficient stock to deliver the goods you have ordered:
We do not deliver to your area; or
One or more of the goods you ordered was listed at an if incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. If a payment address cannot be verified with the card issuer, then we will have no option but to cancel the order. to prevent this happening,please ensure that the correct details are entered into the payment system. Always use the billing address which appears on your statement. If an address is not verified or we suspect that you are not the rightful owner of the card, we will cancel the order and raise a credit immediately
These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.
Additional to Curtain Up General Terms & Conditions for Made to Order Products
Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order is being processed.
WE STRONGLY RECOMMEND THAT A FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.
We aim to dispatch all items within 4-5 weeks of the order being placed, but you will be advised on placement of your order of our current lead times. We will phone you when your products are dispatched. Delivery is by courier. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.
All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
Copyright notice
All rights, including copyright, in the content of Curtain Up Ltd web pages are owned or controlled for these purposes by Curtain Up Ltd.
In accessing these web pages, you agree that you may only download the content for your own personal non-commercial use.
Except where expressly stated otherwise, you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of Curtain Up Ltd
Our rights and liability
We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website.
All goods are supplied by us on condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods. In no circumstances whatsoever shall Curtain Up Ltd be liable for indirect or consequential loss or damage.
Registered address
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The registered company address of Curtain Up Ltd is 122, Micklegate, York, YO1 6JX